Whether you have a question, an issue, or just want to know more — the Liv18 Help Center is open seven days a week, around the clock. Talk to us in Bangla and get a fast resolution.
Top questions at a glance — from the Liv18 Help Center
Made a deposit via bKash or Nagad but your balance isn't showing? Confirm whether the transaction was successful and reach out via live chat with a screenshot — it's usually resolved within 10 minutes.
Mobile banking transfers should normally go through within 15 minutes. If it's taking longer, check your KYC status and contact support with your withdrawal ticket number.
Made a deposit but your welcome bonus or reload bonus hasn't been credited? Check whether a promo code was applied and review the bonus terms and conditions. Contact support if you need further assistance.
Too many incorrect password attempts or a security flag can result in your account being locked. You can easily unlock it by verifying your identity with your registered email or phone number.
Did your bet go through but the result isn't updating, or is a slots game not loading? Try clearing your browser cache first. If the problem persists, contact us with the match ID and we'll look into it.
To verify your identity, upload a clear photo of your National ID card along with a selfie. Verification is usually approved within 1–2 hours. If rejected, you'll be told why and given the chance to resubmit.
All the ways to reach the Liv18 support team
The fastest way to get help. A Liv18 support agent will speak with you directly in Bangla.
For detailed issues or documents, reach out by email. The team responds within 24 hours.
Join our official Telegram channel. You'll get both updates and support in one place.
Gold-tier members and above get a dedicated personal account manager to assist with everything.
A straightforward guide to common tasks on Liv18
Log in with your username and password. You'll find the "Deposit" button at the top of the home page.
BKash, Nagad, Rocket, or bank transfer — whichever works best for you. Mobile banking is the fastest option.
Enter the amount you'd like to deposit (minimum ৳200) and provide your mobile banking number.
You'll receive a payment request on your phone. Open your bKash or Nagad app and approve it with your PIN.
Your Liv18 wallet balance will update within 1–5 minutes and you'll receive an SMS confirmation.
From your dashboard, click the "Withdrawal" or "Withdraw Funds" option.
Enter your preferred payment method and the amount you'd like to withdraw. Minimum ৳500.
For your security, an OTP will be sent to your registered number. Please enter it within the allotted time.
Mobile banking transfers typically take 5–15 minutes; bank transfers may take up to 24 hours.
Open your account settings and select the "Identity Verification" or "KYC Verification" option.
Take clear photos of both the front and back of your NID card. Blurry or cropped images may be rejected.
Take a clear photo of yourself holding your NID so your face is clearly visible, then upload it.
Approval typically takes 1–2 hours. You'll receive an SMS notification once it's approved.
You can view all active bonus offers on Liv18's promotions page. If you're a new member, the welcome bonus is applied automatically.
Make a deposit in line with the bonus terms. Some bonuses may require a promo code.
Your bonus balance should be added to a separate bonus wallet right after your deposit. Check it from your dashboard.
Once the required turnover (wagering) is completed, your bonus will become eligible for withdrawal. Check the progress tracker in your account.
If your issue is listed below, you may be able to resolve it on your own
Clear your browser cache and cookies. Try switching from mobile data to Wi-Fi or a different network.
Network IssuesKeep a screenshot of your transaction. If the deposit hasn't arrived after 10 minutes, contact us via live chat with the screenshot.
Payment IssuesIf you've forgotten your password, click the "Forgot Password" link. You can set a new password using an OTP.
Account IssuesGames auto-save when a connection drops. Once you log back in, you'll pick up exactly where you left off.
Game IssuesAverage response times across Liv18 support channels
When reaching out, sharing your user ID, the time the issue occurred, a transaction number (if applicable), and a screenshot will help us resolve your issue much faster.
Important Policies on Support & Security at Liv18
Never share your password or OTP with anyone — no Liv18 support agent will ever ask for this information. If anything seems suspicious, change your password immediately.
Every support request is assigned a unique ticket number, which you can use to check the status of your issue at any time.
Liv18's support team serves users entirely in Bangla, designed around the needs of players in Bangladesh. Not being able to write in English is never a problem.
Each user is allowed one account only. Creating multiple accounts may result in all of them being suspended.
If you feel like you're losing control of your gaming habits, Liv18's support team is ready to help you set up self-exclusion or deposit limits. You can reach out at any time.
If your issue isn't resolved via live chat, send a detailed complaint by email. The Liv18 management team will review it and get back to you within 48 hours.
Register with Liv18 and reach out to our 24/7 Bangla support team whenever you have a question.
The quality of a platform's support says a lot about how trustworthy it is. At Liv18, the help center isn't just a formality — it's where we build real relationships with our players. When you run into a problem and get a fast, clear answer, that peace of mind is genuinely valuable.
Payment-related questions are the most common ones we receive at the Liv18 Help Center. A deposit going through without the balance updating is something many users experience. This typically happens when bank or mobile payment gateways are under heavy traffic, causing a slight delay. Liv18's system verifies transactions automatically and usually resolves the issue within 10 minutes. If the delay persists, contact live chat with a screenshot of the transaction — an agent can check directly from the backend and get it sorted quickly.
Many people worry about withdrawals — whether they'll actually receive their winnings. At Liv18, there's nothing hidden. For verified accounts, mobile banking withdrawals typically go through within 15 minutes. If it seems to be taking longer, contact support with your ticket number and it will be prioritized.
Bonus questions come up often. A common situation is when a player makes a deposit but doesn't receive their welcome bonus — usually because the promo code wasn't applied, or the deposit was made outside the eligible time window. Liv18's support team reviews each case individually, and if the bonus genuinely applies, it's added to the account manually.
Account security is something to take seriously. Always remember — no Liv18 support agent will ever ask for your password or OTP. If anyone requests that information, it's a scam. Change your account password immediately and report it to Liv18's official support.
Liv18's help center is always available for responsible gaming support. If you ever feel like you're losing control of your play or spending beyond your budget, reach out via live chat. The support team can immediately assist you with setting up self-exclusion or deposit limits. On the Responsible Gaming page Find more details on this topic.
Liv18 support runs entirely in Bangla. Whether you're in Dhaka, Chattogram, Sylhet, or Rajshahi, you can reach out in your mother tongue from anywhere in Bangladesh. No need to write in English — just speak Bangla and our agents will understand and help you right away. That's what sets Liv18's help center apart from every other platform in Bangladesh.
If you experience any technical issues with a game or the platform — screen freezing, slots not loading, or live betting not updating — refreshing your browser or clearing the cache often fixes it. If that doesn't work, contact technical support and let them know which device and browser you're using. Terms & Conditions Full details about service limitations are provided on the page.
Two important questions about the Help Center answered